Refund policy

At Antiques of London, we want you to be happy with your purchase. If for any reason you are not satisfied, here’s what you need to know about our refund and return process.

1. Refunds

We offer a refund only within 5 days of receiving your item. After this 5-day period, we are unable to process any refunds.

To be eligible for a refund, the item must be in its original condition and packaging, unused, and with any tags or labels still attached.

2. Exchanges

If you’re not completely satisfied with your purchase, you can exchange your item for something else within 14 days of receiving it. The item must be unused, in its original packaging, and in a resellable condition.

Please note, the customer is responsible for shipping costs when returning or exchanging an item.

3. How to Return or Exchange an Item

To initiate a return or exchange, please contact us with your order number and reason for return. We’ll provide you with instructions on how to return the item.

4. Non-Refundable Items

Some items are non-refundable or non-exchangeable. These include:

• Custom made items

5. Shipping Costs

Original shipping costs are non-refundable. If you’re exchanging an item, you will be responsible for the shipping fees to return the item. We’ll cover the shipping costs for sending out the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We’ll arrange for a replacement or refund, depending on your preference.

7. Contact Us

If you have any questions about our refund and return policy, please get in touch.